Refund policy

Welcome to Meuble India. Your satisfaction is important to us, and we strive to deliver high-quality furniture with complete transparency. Please read our policy carefully before making a purchase.

1. Returns – Eligibility & Conditions

At Meuble India, every product is carefully inspected before dispatch. However, if you are not satisfied:

Returns are accepted only after evaluation and approval by our team.
Items must be unused, in original condition, and in original packaging.
Unauthorized returns will not be accepted.
Return shipping (including insurance) will be borne by the customer.

2. Custom-Made Products

Our custom furniture is made specifically for you.

Custom or made-to-order products are non-returnable and non-refundable.
Once production has begun (after order confirmation), cancellation or refund is not possible.
Exceptions may apply only in case of manufacturing defects or transit damage.

3. Order Cancellation Policy

In-stock items: Cancellation is not allowed once the product has been shipped.
Pre-order / Made-to-order items: Cannot be cancelled once production has started.
Custom orders: Strictly non-cancellable once confirmed.

4. Payment Terms

All payments must be completed through approved payment methods available on our website.
Orders are processed only after successful payment confirmation.

5. Refund Eligibility

Refunds will be considered only if:

The product is damaged, defective, or incorrect upon delivery
The issue is reported within the specified time frame
The product is unused and in original packaging

Custom-made items are not eligible for refunds except in cases of verified defects or damage.

6. Inspection & Approval

All return/refund requests are subject to verification.
Our team will inspect the product before approving any refund.
Approval is at the sole discretion of Meuble India.

7. Refund Process

Once approved, refunds will be processed to the original payment method.
Processing time may vary depending on your bank/payment provider.

8. Non-Refundable Charges

Shipping and delivery charges are non-refundable.
Return shipping costs are the responsibility of the customer.

9. Transit Damage Policy

If your product arrives damaged, you must report it within 24 hours of delivery.
Claims after 24 hours will not be accepted.
Please share clear images/videos of the product and packaging via email.